Patient Support Helpline: ZERO360

Whether you need help understanding your insurance coverage options, finding sources of financial aid, or resolving issues with your insurance company, we are here to help. ZERO360 is your co-pilot in navigating your prostate cancer journey.

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Our ZERO360 Patient Support Service

Prostate cancer can be overwhelming. We are here to help. Our ZERO360 helpline is a free, comprehensive patient support service. Our team of experienced case managers is ready to assist you and your family through your personal prostate cancer journey.

There are two ways to connect:

Call toll-free (844) 244-1309
Use the secure online portal, available 24 hours a day, and a ZERO360 Case Manager will follow up with you

Insurance Navigation

Talk through your health insurance plan to understand what’s included under your coverage

Secure pre-authorization for prescribed care

Appeal insurance denials

Resolve insurance codes and billing issues

If you don't have health insurance, help identify and apply for insurance coverage options, including Marketplace/Exchange products, Medicaid, Medigap, Medicare Part D, Medicare Low Income Subsidy, and TRICARE

Paying for Treatment

Work with our team to negotiate free or reduced-cost treatment or set up payment plans.

Secure financial support for your treatments through co-payment, co-insurance, premium or deductible assistance programs.

Find and apply for prescription drug assistance programs.

Paying for Living Expenses

Apply for programs that can help you pay for things like food, rent, utilities, and transportation.

Emotional Support

Get referrals to appropriate emotional and psychosocial support services.

Ensure Access to Care and Benefits

Secure access to care if you're uninsured.

Assist with Social Security Disability (SSI or SSDI) or state disability benefits.

Make the most of employer-sponsored benefits, such as sick leave, short- and long-term disability, and COBRA.

Understand employee protections, such as Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA).

Help with challenging disability denials.

I couldn’t afford the co-pay for one of my oral chemotherapy medications, and I was terrified of missing doses and delaying my treatment. I had trouble navigating the red tape of insurance. I contacted ZERO360, and my case manager helped me understand my co-pay and what insurance would cover. Without the support of ZERO360, I’m afraid I wouldn’t have picked up my prescription from the pharmacy.

— Konrad, a ZERO360 Caller

How ZERO360 can help you

These quick videos explain how ZERO360 case workers provides support to you and your family while navigating a prostate cancer diagnosis.

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Video with Case Manager Beth Scott discussing ZERO360

Program Overview

ZERO360 Case Managers

Hear real stories of patient like you who have gotten support from ZERO360. In this webinar, ZERO360 Case Manager Beth Scott explains how the program helps prostate cancer patients in need.

Podcast, Video, and Transcript

Spread the Word About Free Support Services

Know someone who needs immediate, direct support for their journey with prostate cancer? Tell them about the free patient services ZERO offers; these PDFs can be downloaded for email, printing at home, or sharing on social media. You can also request printed copies sent to you by direct mail from ZERO.

This one-pager gives an overview and links for ZERO360, as well as virtual and in-person support groups, the mentor program, secure online support communities, and our library of downloadable educational resources. You can also request a postcard version that is available as part of ZERO's translated resources for those who speak Spanish.