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Call (844) 244-1309

ZERO360 is a free, comprehensive patient support service to help patients and their families navigate insurance and financial obstacles to cover treatment and other critical needs associated with cancer.

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Financial Resources

Finding Financial Assistance During Your Prostate Cancer Journey

A cancer diagnosis can be devastating physically and emotionally, as well as financially. Know you are not alone and we are here to help. During this COVID-19 global pandemic, understanding what resources are available can make all the difference for patients and their families. Whether you need help finding financial aid for treatments, transportation, job loss, cost of living expenses, and/or finding an affordable place to stay near where you get treatment, below is a comprehensive listing of trusted resources to connect you to the specific support you need. Over the years, we’ve helped thousands of patients who needed financial assistance through our very own comprehensive patient support program called ZERO360.

ZERO360: Personalized Support at Your Fingertips

ZERO360 is a free service to help patients access benefits they are entitled to, find supplemental insurance, locate financial resources from charitable and other organizations, and find emotional support. With ZERO360, you can receive assistance for finances such as utilities, travel and lodging for appointments, medication, and more.

“Juggling my job and family along with doctor appointments, costly treatments, and the daily grind of paying bills and everyday tasks takes me away from making my health a priority. I am grateful for having ZERO360 on my team.”    – Joe, Prostate Cancer Patient

 

ZERO360 services can help you with the following issues:

  • Insurance Navigation Services
    • Talk through your health insurance plan to understand what’s included under your coverage
    • Secure pre-authorization for prescribed care
    • Get help with the insurance appeal process
    • Resolve insurance codes and billing issues
  • Screening and Enrollment
    • Secure access to care for the uninsured
    • Identify insurance coverage options, including Marketplace/Exchange products, Medicaid, Medigap, Medicare Part D, Medicare Low Income Subsidy, and TRICARE
    • Get assistance enrolling in Social Security Disability Income (SSDI) or state and/or employer-based disability benefits
  • Locate Financial Resources
    • Work with our team to uncover free or reduced cost prescribed treatment access based on your insurance situation
    • Find resources for cost-of-living support such as food, electricity, and transportation
  • Employee Benefit Services
    • Make the most of employer-sponsored benefits, such as short- and long-term disability and COBRA
    • Understand employee protections, such as Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA)
  • Emotional Support
    • Get referrals to appropriate emotional and psychosocial support services

 

Finding the Specific Support You Need

Below you’ll see some of the most frequently asked questions patients have turned to ZERO360 for again and again. While many patients have benefitted greatly by working with a ZERO360 Case Manager to receive personalized assistance, other patients prefer to contact resources directly. Below you find a comprehensive and current listing of resources to serve as your launch pad to get the help you need. Don’t see your specific financial need listed? Don’t worry, you can contact us directly and we’ll do our best to help. Contact ZERO’s Vice President of Patient Programs and Education, Shelby Moneer at shelby@zerocancer.org or 571-317-4127.

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I can’t afford the cost of my treatment, how can I find help?

Tell me more...
ZERO360 Case Managers are available to work with you to find resources to offset or cover your treatment costs. They have deep expertise and access to current databases of both local and national financial assistance resources that can help with:

  • Free or reduced treatment costs
  • Co-payment, co-insurance, premium or deductible assistance programs
  • Cost-of-living support

To get financial help through ZERO360, call 1-844-244-1309 or by visiting the online portal.

Below are additional resources you can contact directly. Please note that you will need to know the name of your current treatment or what has been prescribed to match it with a resource offering assistance with that particular treatment (treatment names are listed after the company name):

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I need transportation to get to my doctor appointments and treatments, what resources are available to make my travel affordable?

Tell me more...

ZERO360 Case Managers have a current database of both local and national patient transportation resources at their fingertips. To get help on transportation through ZERO360, call 1-844-244-1309 or by visiting the online portal.

Additionally, below are some transportation resources you can contact directly:

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I recently lost my job, where can I get help?

Tell me more...

ZERO360 Case Managers can work with you individually to find resources of financial and emotional support as well as review the different benefit programs and insurance plans that you may qualify for including:

  • Secure access to care for the uninsured
  • Identify insurance coverage options, including Marketplace/Exchange products, Medicaid, Medigap, Medicare Part D, Medicare Low Income Subsidy, and TRICARE
  • Get assistance with Social Security Disability (SSI or SSDI) or state and/or employer-based disability benefits
  • Find free or reduced treatment costs
  • Secure cost-of-living support Get referrals to emotional and psychosocial support services

To get help through ZERO360, call 1-844-244-1309 or by visiting the online portal.

Here are some additional resources to look into for assistance with financial and insurance needs:

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I need help with my day-to-day cost of living like my utilities, rent, or mortgage. What types of resources exist to help me?

Tell me more...

ZERO360 Case Managers are available to work with you to find resources to offset or cover your treatment costs. They have deep expertise and access to current databases of both local and national financial assistance resources that can help with:

  • Co-payment, co-insurance, premium or deductible assistance programs
  • Cost-of-living support
  • Additional medical bills

To get help through ZERO360, call 1-844-244-1309 or by visiting the online portal.

Here are some additional resources to look into for assistance with financial needs:

  • 211
    • 211 is a comprehensive source of locally curated services. Call, text, or chat with your local 211 to speak with a community resource specialist in your area who will help you find services and resources that are available to you.
    • https://www.211.org/
    • Just dial 2-1-1 to get connected
  • CancerCare
    • CancerCare offers limited financial assistance for cancer-related costs such as transportation and child care, and their oncology social workers can help you find resources.
    • https://www.cancercare.org/financial
    • 800‑813‑HOPE (4673)
  • Cancer Financial Assistance Coalition (CFAC)
  • Catholic Charities
    • Catholic Charities works to prevent homelessness by providing financial assistance and long-term support and strives to resolve issues that may lead to homelessness. Catholic Charities is committed to ensuring access to proper nutrition via healthy options at food banks and pantries.
    • https://www.catholiccharitiesusa.org/find-help/
    • 703-549-1390
  • Good Days
    • To lift the burdens of illness that force people to choose between available care and the necessities of everyday life.
    • COVID-19 Emergency Relief Fund- Reimbursement, of up to $250, for food, utility bills, rent/mortgage payments, transportation, hotel rooms, and air transportation.
    • https://www.mygooddays.org/
    • (855) 215-2717
  • Salvation Army
    • Salvation Army builds local programs designed to offer immediate relief, short-term care, and long-term growth in the areas that will best benefit the community. The Salvation Army exists to meet human need wherever, whenever, and however they can.
    • https://www.salvationarmyusa.org/usn/home/#whatwedo
    • 1-800-SAL-ARMY
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I have to travel a far distance for my treatment and will have to stay in a hotel overnight, what affordable housing options are available?

Tell me more...

The ZERO360 Case Managers have a current database of both local and national patient lodging and transportation resources at their fingertips. To get help on transportation through ZERO360, call 1-844-244-1309 or by visiting the online portal.

Additionally, below are some lodging resources you can contact directly:

  • Healthcare Hospitality Network
    • The Healthcare Hospitality Network, Inc. (HHN) is a nationwide professional association of nearly 200 unique, nonprofit organizations that provide lodging and support services to patients, families and their loved ones who are receiving medical treatment far from their home communities.
    • https://www.hhnetwork.org/
  • Hope Lodge
  • Hotel Keys for Hope
    • In partnership with the American Cancer Society, Extended Stay America hotels provide a unique, home-away-from-home for cancer patients receiving treatment; amenities like fully equipped kitchens, free in-room Wi-Fi, on-site laundry facilities and pet-friendly room options, allow patients to lodge with their caregivers, children, and even beloved pets to provide healing. In-room kitchens allow guests to maintain their dietary routines and also save money by avoiding restaurant costs.
    • https://www.extendedstayamerica.com/acs-partnership
    • 1-800-227-2345
  • Joe’s House
    • Joe’s House is not an actual house, but a nonprofit organization that helps cancer patients and their families find a place to stay when traveling away from home for medical treatment. Joe House lists cancer treatment centers and hospitals across the country with nearby lodging facilities that offer a discount.
    • https://www.joeshouse.org/
    • 877-563-7468

 

Additional Ways You Can Learn More

A prostate cancer diagnosis may come with new questions around what your health insurance covers, what new costs might be added to your finances, and what impact the COVID-19 pandemic might have on your prostate cancer journey. ZERO has many more resources available to you online — be sure to explore this site to find all that you need to help you during this time, including multiple helpful pages on the impact of COVID-19 on prostate cancer patients:

 

Upcoming Events

Join ZERO for a free webinar discussing ZERO’s support programs and resources to obtain financial aid with experts and a fellow patient on November 18, 2020 at 6:30pm EST. Register here!

Open Enrollment for insurance providers begins November 1 and concludes December 15. Stay tuned for future information about how to make sure you choose the best plan for you, or contact a ZERO360 case manager to get started today.

 

Downloadable Resources

Click here to download a printable postcard about ZERO360 to share with someone in need.

A Spanish version of the card is also available for printing and sharing.

 

Educational Videos: Conversations with Experts

You can hear first-hand from a ZERO360 Case Manager on how they help patients. Watch the below video to see ZERO’s Patient Programs and Education Manager Kate Gibbons as she takes a deep dive  into ZERO360 through conversation with Courtney Jones, ZERO360 Case Management Senior Director, and Kayla Shively, ZERO360 Case Manager.

 

“My case manager has been amazing in the support she has provided. I had a procedure and it was not covered. I decided to file my own claim. Following the initial denial I found ZERO360, connected with my case manager, and from that point on felt more relaxed since I had someone who knows the methods on filing advanced claims. I saw the wisdom and thoughtfulness of her appeals and appreciated it very much. I did receive some reimbursement. I let my urologist, friends and other people know of ZERO360. That is where her help was so important, carefully crafting responses and gathering all necessary documents is something I do not know if I could have handled alone. I fully appreciate the work of ZERO360 and are glad they are around to help in these matters” –Roy, Prostate Cancer Patient

 


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